Overview

Kairali Ayurveda Group operates as a multifaceted Ayurvedic brand, offering both physical products and wellness services. Their refund and return policy addresses these varied offerings with clear distinctions between product purchases, wellness bookings, and digital services.

Ayurvedic Products (Kairali Ayurvedic Products Pvt Ltd)

• Eligibility: Returns are accepted within 7 days of delivery for items that are unused, unopened, and in original packaging. Requests should include proof of purchase and are valid if the product is defective, damaged, or significantly different from the description. 
• Refund Process: Approved refunds are credited to the original payment method within 7–15 business days after product inspection.
• Non-Returnable Items: Used or altered products, items returned after the specified period, or items matching their description but not meeting subjective expectations are not eligible.
• How to Request: Contact [email protected] with your order number and a description of the issue.

Wellness Retreats and Bookings (Kairali – The Ayurvedic Healing Village)

• Advance Payment: Full payment is required at the time of booking.
• Cancellation Terms:
  • Cancellations ≥ 30 days before arrival: Full refund.
  • 15–30 days before arrival: 50% refund.
  • <15 days before arrival or for changes during the stay: No refund.
• Amendments: Changes to bookings are subject to availability and may incur extra charges.
• Refund Timelines: Refunds are processed within a reasonable period using the original method of payment.

General Guidelines for All Services

• No Returns for Digital Content: As is standard in the health and wellness content industry, no returns or exchanges are allowed on online informational material once accessed.
• Exceptional Circumstances: Technical access problems or payment errors will be individually resolved by Kairali’s support team.
• Contact for Support:
  • For Ayurvedic product orders: [email protected]
  • For Kairali – The Ayurvedic Healing Village: [email protected]

Kairali’s refund and return approach for its informational/digital wellness content aligns with standard practice across Ayurvedic and wellness blog platforms: products and content delivered digitally are generally not eligible for refund or return after consumption, except in cases of technical errors.