Last Updated: October 2025

Welcome to WhyAyurveda.org, operated by Kairali Ayurvedic Group.
These Terms and Conditions (“Terms”) govern your use of our website, services, and products.
By accessing or using WhyAyurveda, you agree to comply with and be bound by these Terms.

1. About Kairali Ayurvedic Group

Kairali Ayurvedic Group brings over eight decades of legacy in the production and practice of authentic Ayurveda, trusted by clients across India and globally. We are pioneers in Ayurvedic wellness through:

• Ayurvedic Treatment Centers: Therapeutic day spa experiences and consultations.
• Wellness Retreats: Premium Wellness Resort like Kairali – The Ayurvedic Healing Village, Kerala.
• Authentic Ayurvedic Products: GMP-certified, globally distributed formulations.
• Educational Programs: Yoga, meditation, and lifestyle courses.
• Franchise Opportunities: Spa, clinic, and wellness center partnerships worldwide.

2. Acceptance of Terms

By accessing, browsing, or using WhyAyurveda or any services by Kairali Ayurvedic Group, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.
If you disagree with any part, you must not use this website or its services.

3. Medical Disclaimer and Traditional Practice

3.1 Nature of Ayurvedic Services

• All treatments and consultations are based on traditional Ayurvedic principles.
• Practitioners are trained in authentic Ayurveda lineages.
• Services emphasize holistic wellness and lifestyle correction.
• Individual outcomes may vary based on constitution (Prakriti), compliance, and health condition.
  

3.2 Medical Advisory

• Ayurvedic services complement, not replace, conventional medical care.
• Always consult a qualified physician for serious medical conditions.
• Disclose all medical conditions, allergies, and medications before treatment.
• Pregnant and lactating women should obtain prior medical approval.
• Discontinue treatment and seek immediate attention in case of adverse reactions.

4. Services Offered

4.1 Treatment Center Services

• Panchakarma therapies and detoxification
• Ayurvedic massages and herbal steam treatments
• Doctor consultations, yoga, and meditation sessions
  

4.2 Wellness Retreat Programs

• Comprehensive Ayurvedic detox and rejuvenation
• Personalized diet and therapy plans
• Residential stay with organic vegetarian meals
  

4.3 Products and Remedies

• GMP-certified Ayurvedic oils, medicines, and supplements
• Herbal skincare and bodycare products
• Traditional herbal formulations
  

4.4 Educational Services

• Ayurveda and yoga workshops
• Professional training and certification programs

5. User Eligibility and Registration

To access our services, users must:

• Be 18 years or older, or have verified parental/guardian consent (Minor Protection Clause)
• Provide accurate health and contact information
• Follow practitioner advice and retreat guidelines
• Maintain confidentiality of login credentials
  

Kairali reserves the right to refuse or terminate service if information provided is inaccurate or misleading.

6. Booking, Cancellation & Refund Policy

6.1 Booking

• All reservations subject to availability and confirmation.
• Advance payment may be required to secure bookings.
  

6.2 Cancellation

• Cancellation policies vary by service (retreats, courses, treatments).
• Refunds depend on notice period and booking terms.
• No-shows may be charged in full.
  

6.3 Health & Safety

• Guests must complete a pre-treatment assessment.
• All safety and hygiene protocols must be followed.
• Any discomfort must be reported immediately to staff or management.
  

7. Product Terms and Conditions

7.1 Product Quality

• All products are manufactured under GMP and ISO standards.
• Authentic Ayurvedic formulations are prepared by qualified experts.
  

7.2 Orders and Shipping

• Product availability, pricing, and delivery times are shown at checkout.
• International shipments comply with customs and import laws.
• Risk of loss passes to the customer upon delivery.
  

7.3 Product Use

• Use products only as directed.
• Discontinue use if allergic or adverse reaction occurs.
• Kairali assumes no liability for misuse or failure to follow directions.
  

8. Franchise and Business Partnerships

8.1 Franchise Applications

• Governed by separate franchise agreements.
• Subject to qualification criteria and brand standards.
• Training and operational support provided.
  

8.2 Territorial Rights

• Defined as per contract terms.
• Compliance with regional business and health laws mandatory.
  

9. Intellectual Property Rights

9.1 Kairali Ownership

• All text, visuals, trademarks, and Ayurvedic formulations are intellectual property of Kairali Ayurvedic Group.
• Unauthorized use, reproduction, or distribution is prohibited.
  

9.2 Traditional Knowledge

• Our services and teachings are based on authentic Ayurvedic texts and traditional family lineage.
• Educational content preserves this heritage responsibly.

10. Privacy and Confidentiality

• Personal and health data is protected per DPDP Act 2025, GDPR, and relevant laws.
• Medical records are shared only with authorized practitioners.
• User consent is required for case studies or testimonials.
  

(Refer to full Privacy Policy for detailed data practices.)

11. DPDP Act 2025 – Data Processing Terms

In compliance with India’s Digital Personal Data Protection (DPDP) Act 2025, WhyAyurveda.org:

• Collects only necessary personal data with explicit consent.
• Processes data for legitimate, lawful, and limited purposes.
• Stores sensitive data (health/medical) securely and for limited duration.
• Grants users the right to access, correct, or delete data.
  Ensures that all processors adhere to equivalent protection standards.
  

12. Quality Assurance and Complaints

• All treatments, products, and courses meet Kairali’s internal quality standards.
• Feedback channels are available via email or retreat management.
• Validated complaints are resolved promptly with fair compensation if applicable.

13. Electronic Commerce Terms

• All online purchases are processed securely through approved payment gateways.
• Users must ensure accurate billing and contact information.
• Kairali is not liable for technical errors, internet outages, or payment gateway failures.
• Digital receipts and confirmations serve as proof of transaction.
• Fraudulent, unauthorized, or misuse of online payment methods may lead to cancellation and legal action.

14. Indemnification

You agree to indemnify, defend, and hold harmless Kairali Ayurvedic Group, its directors, employees, affiliates, and partners from any claims, losses, or damages arising from:

• Breach of these Terms
• Misuse of services or products
• Violation of laws or third-party rights
• Unauthorized disclosure of health data or content misuse

This clause survives termination of your use of WhyAyurveda.org.

15. Limitation of Liability

• Ayurvedic treatments are traditional wellness practices, not guaranteed medical procedures.
• Kairali’s liability is limited to the amount paid for the specific product or service.
• No liability is assumed for indirect or consequential damages.
• Force Majeure events (see below) are excluded from liability.

16. Force Majeure

Kairali Ayurvedic Group is not liable for any failure to perform due to circumstances beyond its control, including but not limited to:

• Natural disasters (floods, earthquakes, pandemics)
• Strikes, lockouts, or government restrictions
• Internet or power outages
• War, terrorism, or civil disturbances

Services affected by such events may be rescheduled, substituted, or canceled without liability.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

17.1 Primary Resolution

• Initial complaints must be directed to customer service.
• Mediation or arbitration will be preferred before litigation.

17.2 Jurisdiction

• Corporate matters fall under Delhi courts.
• Facility-specific issues fall under local jurisdiction of the service location.

18. International Clients

• International users must comply with their local import, health, and tax laws.
• Currency conversion rates apply as per transaction date.
• Visa and travel arrangements for retreats are client’s responsibility.

19. Updates and Communications

19.1 Modifications

These Terms may be updated periodically for legal or operational reasons.
Continued use of the site indicates acceptance of the revised Terms.

19.2 Communications

• Wellness updates and booking confirmations sent via registered contact details.
• Users can opt out of marketing messages anytime.
  

20. Contact Information

Kairali Ayurvedic Group – WhyAyurveda.org
Corporate Office: D – 130, Block D, Ambedkar Colony,
Mehrauli, New Delhi – 110030.
Email: [email protected]
Phone: +91-9555156156
Website: https://www.kairali.com

Acknowledgment

By using WhyAyurveda.org or Kairali’s services, you acknowledge that:

• You have read, understood, and accepted these Terms.
• You are aware that services are rooted in traditional Ayurvedic principles.
• You consent to the lawful processing of your personal and health data.